Shipping policy

Shipping Policy

Welcome to Solvera. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders are processed Monday through Friday, excluding weekends and holidays
  • Processing time may be longer during peak seasons or promotional events

Shipping Times

Estimated delivery times:

  • United States: 3–10 business days
  • Canada: 5–15 business days
  • International: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight and size
  • Selected shipping method

Promotional free shipping may be offered from time to time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear in the carrier system.

Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Local fees

These charges are the responsibility of the customer.

Solvera is not responsible for delays caused by customs clearance.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery may be delayed or fail
  • Additional shipping fees may apply
  • The package may be returned

Solvera is not responsible for lost packages due to incorrect address details.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged, please contact us within 7 days of delivery.

We will assist in investigating the issue with the carrier.

Delivery Delays

Delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • High shipping volume
  • Other unforeseen events

We are not liable for such delays.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Solvera
Email: thaiminhkhai259@gmail.com
Address: 150 E Remington Dr, Sunnyvale, CA 94087, United States

Effective Date: June 18, 2026.